Terms of service

These Terms of Service govern your use of the LOST ORDER website and your purchase of products from us.

The website is operated by [legal business name], trading as LOST ORDER, of [registered business address]. You can contact us at [customer service email].

By using this website or placing an order, you agree to these Terms of Service. If you do not agree with them, please do not use the website.

All product descriptions, photographs, sizing information, and availability details are provided as accurately as possible. Colours may appear differently depending on your device or screen.

Prices are displayed in GBP (£) and include VAT where applicable. Delivery charges are shown separately at checkout. We reserve the right to correct pricing or product information errors. If an incorrect price has been applied to an order, we will contact you before fulfilling the order.

When you place an order, you are making an offer to purchase the products selected. Your order is accepted when we confirm dispatch, unless we notify you that the order cannot be accepted. We may refuse or cancel an order where a product is unavailable, a pricing or listing error has occurred, payment has not been authorised, or we reasonably suspect fraudulent activity.

Payment must be completed using one of the payment methods made available at checkout.

We aim to keep product availability information accurate, but stock may change before an order is processed. If we cannot fulfil an item, we will contact you and offer an appropriate solution, which may include a refund.

Our delivery, returns, and refund arrangements are described in our Shipping Policy and Return and Refund Policy.

You must not misuse this website, attempt to gain unauthorised access, interfere with its operation, or use its content for unlawful purposes.

All LOST ORDER names, logos, photographs, designs, text, and other original content belong to [legal business name] or are used with permission. You must not reproduce or use them without written permission.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

To the extent permitted by law, these Terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction.

If you have a question about these Terms, contact [customer service email].