Refund policy

At LOST ORDER, we want you to be happy with your purchase. If you change your mind, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

After telling us that you wish to cancel, you must return the items within a further 14 days.

To be eligible for a return, items must be unworn, unused, unwashed, and returned with their original tags and packaging. We may refuse a refund or reduce the refund amount if an item has been worn, damaged, washed, or returned in a condition that goes beyond what is necessary to inspect it.

To request a return, contact us at [customer service email] with your order number and the items you wish to return. We will provide return instructions and the return address.

Unless the item is faulty, damaged, incorrect, or not as described, you are responsible for the cost of returning an unwanted item.

Once your return has been received and inspected, we will issue a refund to your original payment method. Refunds will include the standard outbound delivery charge paid at checkout, where required by law. Any additional charge for an upgraded delivery service will not be refunded.

We aim to process refunds within 14 days of receiving the returned goods, or within 14 days of you providing evidence that the goods have been returned, whichever happens first. Your payment provider may take additional time to display the refund.

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at [customer service email] with your order number and photographs where appropriate. Your statutory rights remain unaffected.

We currently offer [refunds only / exchanges where available]. Exchanges are subject to stock availability.

This policy does not affect your statutory consumer rights under UK law.