Shipping policy
We currently ship from [dispatch location, country].
Orders are usually processed within [1–3 business days] after payment has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
Available delivery options, prices, and estimated delivery times are shown at checkout based on your delivery address.
Estimated delivery times are:
- UK standard delivery: [estimated timeframe]
- UK express delivery: [estimated timeframe]
- International delivery: [estimated timeframe]
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, strikes, customs, or circumstances outside our control.
Once an order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.
Please make sure your delivery address is correct before completing your order. We cannot guarantee that an address can be changed after dispatch.
For international orders, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by LOST ORDER and are not included unless clearly stated at checkout.
If your order has not arrived within the estimated delivery timeframe, contact us at [customer service email] with your order number. If your parcel appears damaged, please photograph the packaging and contact us as soon as possible.
If an order is returned to us because the address was incorrect, delivery was refused, or the parcel was not collected, we will contact you to arrange redelivery or a refund. Additional delivery costs may apply.
This Shipping Policy does not affect your statutory consumer rights.